Hi,

We are sorry to hear that, but
you asked for a resized (EU 53) on a (complicated) ring, and our jeweler did it. Moreover, We always checked the ring before sending and it was correct.

We hope to make you satisfy in the future.
Best regards.
MCB

Dear Mrs,

We make sure that all our descriptions are complete with all the informations about the jewel.
The measures were indicated, and I suggest you in the future to rely on the description for the measures because photos can make the item looks bigger. Even if in this case it is a standard size of cultured pearl.

We hope to make you satisfy in the future.
Best regards.
MCB

Dear Mr,

Your package has been delivered even with a wrong address. We've made all the necessary to contact you and to deliver the package in good conditions. You've confirmed and thanked us for receiving your order.

Best regards.
MCB

Dear Alfred Wolf,

We apologize for the inconvenience.
We are not supposed to have 14 kt gold jewels.
We have to analyse again the ring, it may be a mistake.
To know exactly where the mistake has been done, we have to analyse again the ring.
So, would you be kind enough to send us back the ring.
If the mistake has been done by our team you will be immediately refunded.
We open an incident ticket and put your case first.

Please let me know if you agree.
Sorry again.

Best regards,
MCB